REFUND POLICY

 

Course & Workshop Bookings

We ask for a 50% non-refundable deposit on all class bookings ran by Sooz.  The remaining balance should be brought and paid on the day. The exceptions are our events where we need to order special items in such as a buffet or certain craft materials.

For workshops ran by guest tutors we ask for payment in full as we need a certain number of students to make the workshop viable.  If these classes are cancelled due to low numbers then you will, of course, receive a full refund.

 

As a rough guide, 50% of the class cost pays for the tuition and overheads, the other 50% for your materials.

Once your deposit has been received then we hold that place for you, if you were to cancel or just not turn up then, without a deposit our wages would not be paid - and everyone is entitled to earn a living.  :) 

We also start collecting the materials for the class, which also need to be paid for.

If you have paid in full and do cancel you can either choose to have the 50% refunded, or you can pick up a material pack to use at home. Cancellation must be at least 24 hours before the class or course starts as from then only the material pack option is available.  Or, you could send a lucky friend in your place.

If WE were to cancel for any reason, then of course you will receive 100% of what you have paid, without question.

 

Room Hire

We ask for a 50% non-refundable deposit on all room hire bookings.  This is because we hold the date for you and will often turn away other bookings.  Please check your dates and times before you confirm your booking.

If WE were to cancel for any reason, then of course you will receive 100% of what you have paid, without question.